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Netiquette Social Media

This Embassy uses social media for institutional purposes to enhance transparency and inform the public of its activities: it informs, communicates, receives, and publishes content of an institutional nature.

The content published includes photographs, institutional videos, press releases, service information, news regarding the activities of this institution and opportunities for public involvement and engagement. Personal data are treated in accordance to the relevant legislation.

Through its social media channels, this institution may share and republish content and messages of public interest or service published by other users.

This Embassy is committed to manage spaces for communication and dialogue through its social media accounts and asks its users to comply with a few simple rules:

  1. Please be respectful in expressing your opinion, make sure that your tone is fair and polite at all times.
  2. In social media, each individual is responsible for the contents published and the opinions expressed. Insults, obscene language, offences, threats and, more generally, violent or defamatory attitudes shall not be tolerated.
  3. The contents published must always be respectful of people’s privacy. Any reference to facts or details that have no public relevance and infringe upon other people’s personal spheres must be avoided.
  4. It is imperative to have an interest in the matters and activities of this institution: it is in no way admissible to use its spaces for purposes other than exclusively institutional ones.
  5. Every debate is linked to a specific theme: all participants are requested to stick to it and avoid broadening the debate generically and indiscriminately.
  6. No form of advertising, spams, or the promotion of private interests and illegal activities is allowed.
  7. No contents in violation of copyright laws or the unauthorized use of registered trademarks shall be allowed.

In any case, if the social media allows it, the Embassy’s staff shall remove all posts, comments, or audio/video materials that:

  • Use inappropriate language and/or a menacing, violent, vulgar, or disrespectful tone;
  • Express unlawful contents or incite to perform unlawful activities;
  • Contain offensive, misleading, alarmist contents or are in violation of other people’s rights;
  • Disseminate personal data and information that is liable to cause prejudice or damage to other people’s reputations;
  • Contain indecent, pornographic, or pedo-pornographic contents or such as to offend the sensitivity of users;
  • Contain discriminatory contents based on gender, race, ethnicity, language, religious belief, political opinions, sexual orientation, age, personal and social status;
  • Promote and support illegal activities violating copyright laws or inappropriately using a registered trademark.

This institution, consistently with the Social Media Policy of the Ministry of Foreign Affairs and International Cooperation, reserves the right to use the ban or block functions (whenever possible after a first warning) against anyone repeatedly violating these conditions with the aim to prevent further actions, and to report the user to the platform and, if needed, to law enforcement agencies.

This Embassy interacts, when possible and within the limits of its own resources, with users through its social media profiles. They, however, do not replace the ordinary channels of access for the public to information and assistance services. The Embassy can be contacted as explained in the dedicated section of the website.